Citisense is a traffic design consultancy and traffic data collection company where we provide a wide range of client services including: 

- Parking Occupancy Counts 

- Automatic Traffic Counts 

- Classified Camera Counts 

- CCTV / ANPR surveys 

We have been operating for over four years and have seen organic and steady growth in the UK. We are currently looking for a permanent site technician to install equipment. The type of work which will be required is: 

- physical installation of traffic equipment on street 

- the use of power tools such as drills 

- installing independent battery powered cctv cameras on lamp columns involving climbing ladders 

- understanding and ability to read maps 

- driving a small van provided for jobs 

- happy to travel around 

- some late night evening work to avoid the busy daytime hours (although very infrequent) 

- computer literate to download data captured on-street 

The role will be explained in more detail to those candidates who express an interest and training provided. 

Salary: £28,000-£35,000 ( Depending on experience) 

Job Type: Full-time 

Additional pay: 

- Performance bonus 

- Yearly bonus 

Benefits: 

- Company van 

- Company pension 

- Sick pay 

Schedule: 

- 8 hour flexible shift patterns 

- Monday to Friday (option for weekend working) 

- Night shift 

Supplemental pay types: 

- Performance bonus 

COVID-19 considerations: 

- To be discussed 

Licence/Certification: 

- CSCS (preferred) 

- Driving Licence (required) 

Job Category: Technician 

Job Type: Full Time 

Job Location: London 

Apply here: https://www.citisense.com/jobs/traffic-survey-technician/ 

We’ve signed up to an ambitious journey. Join us!

As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luckily, we have something to help us make it happen. Our people and our values. We Arrive Curious, Focused and Together. Just as our entire brand is inspired by the North Star, the shining light leading travelers to their destinations since time began, our values guide us. They help us be at our best. For our customers. For the cities and communities we serve. For ourselves. As a global team, we are transforming urban mobility. Let’s grow better, together. 

The Role 

The Account Executive is a pivotal role within Arrive’s Parking BU, responsible for driving hardware revenue growth, RingGo coverage, adoption and open market transformation across the UK. This role uniquely bridges two critical sectors: Open Parking (B2G, Private Operator) and Off-street/Access Controlled Parking (ACP). 

You will act as a strategic partner to both private operators and public sector clients, expanding market presence while ensuring high client satisfaction and accurate CRM management. 

How to make an impact 

Strategic Sales & Cluster Development 

- Cluster & Account Planning: Develop and execute a strategic plan to expand Arrive’s market presence, targeting both open parking and access control opportunities, aligned with the Cluster Playbook.  

- Lead Generation: Proactively identify new business opportunities across private operators, local authorities, and land owners. 

- Solution Selling: Promote a comprehensive Arrive portfolio including RingGo, parking terminals (and associated services e.g Maintenance), Insights and other upsell features.  

- Business Cases: Create and present strong, data-backed business cases to stakeholders to demonstrate ACV/TCV for each upsell / renewal opportunity. 

Client & Partner Relationship Management

- Account Management: Build and maintain relationships with existing clients to ensure retention, high satisfaction, and account expansion. 

- Pre-Sales Collaboration: Work closely with Solution Executives to effectively scope customer requirements, ensuring product market fit for our offer.  

- Stakeholder Engagement: Effectively communicate with diverse stakeholders within each account, ranging from technical site Executives to C-level executives. Seeking support from senior stakeholders (e.g Head of AM, Head of BD, Commercial Director, Country Director) 

Implementation & Project Coordination 

- Project Management: Utilise basic project management skills to oversee the deployment of solutions, ensuring timelines are met and partners are aligned. 

- Technical Consultation: Serve as the bridge between the client and internal technical teams during the implementation of MPP and P&D solutions. 

- Upselling: Identify opportunities within existing accounts to expand services (e.g., adding SaaS layers to hardware contracts). 

Administration & Operations 

- CRM Hygiene: Ensure Salesforce is your primary tool for planning and recording your activities, with accurate customer data, pipeline opportunities, and activity logs. 

- Pipeline Management: Work collaboratively with Sales Operations to enable accurate forecasting (Close dates, Expected Revenue dates) for hardware opportunities.  

- Reporting: Provide regular forecasts, progress reports, and market feedback to the Country/Sales Director. 

About you 

Skills & Knowledge 

- Technical Aptitude: Basic understanding of Parking Management Systems, P&D hardware, and Garage/Gated solutions. 

- Digital Tools: Proficiency in CRM software (e.g.Salesforce), Google Workspace, Business Intelligence and other sales-related tools. 

- Commercial Acumen: Understand and leverage revenue mix to maximise ACV/TCV across each opportunity. 

- Project Management: Ability to coordinate installations and manage partner timelines effectively. 

- Contract Management: Basic understanding of legal contracting principles and process for contract execution. 

- Consultative Sales: Proven track record of meeting targets through a solution-oriented approach and strong negotiation skills. 

- Communication: Exceptional verbal and written communication skills; ability to present complex information clearly. 

- Languages: Fluency in English 

- Full UK Driving License 

Personal Attributes 

- Energetic, self-motivated, and results-oriented. 

- Capable of working independently in a fast-paced environment while remaining a collaborative team player. 

- Adaptability and flexibility to manage evolving business priorities. 

- Strong problem-solving and decision-making skills. 

Education & Experience 

- Education: Bachelor’s degree in Business Administration, Sales, Marketing, or a related field (or equivalent combination of education and experience). 

- Minimum 3–5 years of proven experience in sales and account management. 

- Experience within the parking industry, B2G or B2B sales, smart city solutions, or payment technology is preferred. 

- Experience managing hybrid portfolios (Hardware + SaaS) is a distinct advantage. 

Department - Parking 

Locations - Basingstoke 

Remote status – Hybrid 

Apply Here - https://careers.arrive.com/jobs/7070986-account-executive 

We’ve signed up to an ambitious journey. Join us!

As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luckily, we have something to help us make it happen. Our people and our values. We Arrive Curious, Focused and Together. Just as our entire brand is inspired by the North Star, the shining light leading travelers to their destinations since time began, our values guide us. They help us be at our best. For our customers. For the cities and communities we serve. For ourselves. As a global team, we are transforming urban mobility. Let’s grow better, together.

The Role

In Arrive’s product offering, the automotive products are currently some of the most forward-looking, as well as representing the fastest-growing area of the business. The products in this space allow our end users to not only pay for parking easily – right from their car’s dashboard – but also get navigational guidance to help them find parking more easily. These products are also offered towards car manufacturers – through close partnerships, we deeply integrate well-liked features into their vehicles. As a designer supporting the cross-functional teams in this space, you will have an unparalleled opportunity to help shape the direction of these products.

The main focus is on automotive platforms (chiefly Android Automotive and Google Automotive services, as well as occasionally Android Auto and Apple CarPlay), but at times you’re expected to work in other ecosystems, for instance with smartphone apps or web experiences.

This is a fantastic opportunity to grow your skills within a world-class, 30-person strong, design organisation that covers design leadership, UX research, UX writing, localization and accessibility expertise. You will have a chance to make a tangible impact on a key part of Arrive’s product portfolio.

How to make an impact

- Take ownership of the end-to-end design process for all key features within the Automotive product offering, from initial concept to final implementation and further iteration.

- Collaborate closely with Product Managers, Engineers, and UX Researchers to define problems, explore solutions, and deliver the best possible user experience.

- Design and iterate on user interfaces – focused on automotive platforms, but at times also within web and app contexts – creating concepts, prototypes, and high-fidelity mockups that meet both user needs and business goals.

About you

We’re looking for a motivated and skilled product designer to join our team. You should have a passion for solving complex user problems and a proven ability to deliver high-quality design work in a fast-paced environment. You’re expected to effectively navigate the complex constraints of the automotive space (including safety considerations, regulations, hardware limitations, certifications, and more) without losing sight of the end user. We have high ambitions in this space, pushing the envelope of what’s expected and possible in the automotive space, including navigating the rising adoption of electric vehicles, software-defined vehicles, and even autonomous vehicles.

Your background

- 3+ years of experience in product design, working in a cross-functional team environment.

- Proficiency in working with design work across different ecosystems.

- Experience with automotive interfaces is a big plus. Together with knowledge of GAS (Google Automotive Services) templates versus custom OEM (Original Equipment Manufacturer) skins as well as experience with navigating the automotive context constraints and best practices.

- A strong portfolio demonstrating proficiency in UX and UI design, problem-solving, and the ability to ship impactful products while navigating business and technical constraints.

- Proven experience in defining user problems, leveraging research, and translating insights into well-executed design solutions, while balancing output velocity with precision and craft.

- Proficiency with modern design and prototyping tools (e.g. Figma) and best practices (e.g. compliance with WCAG).

This role can be based in Stockholm, Sweden, or London, UK.

Department - Parking

Locations - Stockholm, London

Remote status - Hybrid

Employment type - Full-time

Apply here - https://careers.arrive.com/jobs/7462192-product-designer-automotive

We’ve signed up to an ambitious journey. Join us!

As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luckily, we have something to help us make it happen. Our people and our values. We Arrive Curious, Focused and Together. Just as our entire brand is inspired by the North Star, the shining light leading travelers to their destinations since time began, our values guide us. They help us be at our best. For our customers. For the cities and communities we serve. For ourselves. As a global team, we are transforming urban mobility. Let’s grow better, together.

YourParkingSpace joined forces with Arrive, on our joint mission to make cities more livable, together. YourParkingSpace is the UK’s fastest-growing parking technology provider, we’re changing the way people park. Our on-demand marketplace connects drivers to thousands of spaces, while our comprehensive suite of B2B solutions transforms parking assets into connected mobility hubs.

Company Overview

YourParkingSpace has a mission to change the way the world parks. We see a world where parking is seamlessly integrated into our journey through the use of smart technology. From stress-free parking to convenient EV charging, we provide drivers with a seamless experience that saves them money and opens up a world of parking spaces they never knew existed. For homeowners, businesses, and landlords we provide a comprehensive parking management solution that streamlines operations, maximises utilisation and enhances profitability.

With over 8 million users, and hundreds of thousands of spaces across the UK and beyond, we have been named in The Sunday Times Tech Track 100 as one of Britain’s fastest-growing tech companies and are the UK’s fastest growing direct operator of car parks, strengthening our position as the go-to business for car park operations.

Role Summary

We’re seeking an energetic and talented Head of Product Marketing to boost Fleet & Operator growth in our UK marketplace. This position sits within the Marketplace team, and is responsible for the exploration and enhancement of our Fleet & Operator technology and go-to-market (GTM) approach. You’ll craft a cohesive Fleet & Operator GTM strategy to boost engagement and SME and enterprise sales, delivering a smooth experience for our Hosts. You’ll lead the growth plan across channels like ABM Marketing, Search, Social Media, Display, and Signage, teaming up with creative and media agencies while collaborating with sales, product, and data teams to make it happen.

Responsibilities

- Shape a strategy for Fleet & Integrated solutions to spark growth.

- Design and launch GTM strategies and creative campaigns, partnering with sales, product, and data for a global rollout.

- Work alongside finance and marketing teams to plan budgets and forecast paid media efforts.

- Create a product roadmap alongside product managers, leveraging customer insights, tech, and business goals.

- Oversee data and performance reporting to assess impact and refine the strategy.

Candidate Requirements

- 5+ years in growth marketing.

- Proven ability to lead cross-functional teams.

- Skilled in using data analytics to uncover user insights, spot opportunities, and run tests.

- Exposure to growth, product, brand, social, partner marketing, or research areas.

- Familiarity with consulting and handling behavioural marketing data.

- Experience in marketing and sales operations, financial analytics, or similar analytical roles.

Key skills

- Entrepreneurial with a constantly curious mindset.

- Sharp analytical thinking and problem-solving skills.

- Proactive, organised, and excels in fast-paced settings.

- Effective collaborator and communicator.

- Skilled at prioritisation.

Location

This is a hybrid position with 3 days required in our London office

Package

- £85-90k depending on experience.

Benefits

- 24 days annual leave AND this increases after 3 years, with one extra day added each year (maximum 3 additional days).

- You get your Birthday off too.

- Hybrid working for our London staff.

- Enhanced maternity and paternity leave.

- Plenty of learning and development opportunities.

- Gym membership - PureGym or discounted options at other venues .

- Comprehensive mental health and wellbeing support from our partners Canada Life and access to supportive mental health apps.

- Cycle scheme – an easy way to purchase a bike and accessories.

- Tech scheme - the ability to purchase a full range of tech items.

- Health Cash plan through Medicash.

- Pension scheme via Nest.

- Additional options to purchase discounted insurances.

- An exclusive benefits platform with access to a list of choices which includes everyday lifestyle savings via Vivup!

About us

Arrive, including brands like EasyPark, Flowbird, RingGo, ParkMobile, YourParkingSpace and Parkopedia, is a leading global mobility platform. Present in over 90 countries and 20,000 cities, the company helps people and decision-makers make smarter decisions about urban mobility and ease the experience of travel worldwide. Arrive delivers a unique combination of the core ingredients to make cities more livable: from smart payments and optimized car parks to data-driven traffic reduction and support for reinvestment in public transport and green space. It’s about more than function, it’s about saving time and simplifying the experience of travel for everyone. Travel is more than a journey, it’s how you Arrive.

Department - Parking

Locations - London

Remote status - Hybrid

Apply Here - https://careers.arrive.com/jobs/7394008-head-of-product-marketing-fleet

About Us

With a wide range of roles available nationwide, you can find your perfect fit at Anchor. A company is nothing without the people in it, and we pride ourselves on our commitment to you, and with perks like our own employee assistance programme, wage advances with 'Wagestream', and a dedicated manager, we are industry leading employers.

With hundreds of accredited online training options through our own Anchor Academy, you will be given the opportunity to progress your career in a way that suits you.

Apply today and become part of Team Anchor, we are excited to be a part of your journey.

Job Description

Job Role: Technical Services Engineer

Working Hours: Monday to Friday, 40 hours per week – flexible to meet business needs

Pay: £35,000 - £40,000 per annum, depending on experience

Location: Ideally based in the North West / Chester area, with regular national travel required.

We are also open to candidates based nationally who can commit to frequent travel across the UK.

Reporting to: Technical Services Director

Overview

We are looking to recruit an experienced electronic security systems engineer to join the Technical Services division within Anchor Group Services. The successful candidate must have experience installing and maintaining intruder alarm, access control and CCTV systems from a range of manufacturers including; HikVision, Dahua & Avigilon,

Galaxy, Texecom & Pyronix, Paxton, Hid & Assa Abloy.

In addition to the installation and maintenance of tradition security systems, Anchor Group Services is a leading UK Car Parking Management company, and the successful candidate will be required to install and maintain ANPR cameras along with associated car park management equipment. Furthermore, Anchor Group Services provide rapid deployment solutions, typically at vacant properties, to enhance our Keyholding and Alarm Response Services.

Experience installing and maintaining ANPR system and rapid deployment systems would be of an advantage, but training will be provided as required.

About the Role

As a technical services engineer you will be responsible for the installation and maintenance of our electronic security systems & car park management systems. You will need to be experienced in a range of different technologies, with the capability to learn new systems and skills.

The Technical Services Division supports all areas of the Anchor Group Services portfolio, as a facilities provider, the role can be quite varied and on occasion you may be expected to support other revenue streams as we diversify our product portfolio and service offerings.

Provide national coverage to our customers, travel is a requirement of the role and overnight stays may be required but we provide access to a Premier Inn Business account.

The normal hours of work for the role are 40 hours per week, Monday – Friday during normal business hours, however flexibility may be required to meet customer demand.

Main Responsibilities

- Installation and maintenance of wired and wireless intruder alarms systems

- Installation and maintenance of access control systems

- Installation and maintenance of CCTV systems

- Installation and maintenance of automated gate/barrier systems

- Installation and maintenance of intercom systems

- Installation and maintenance of rapid deployment systems

- Installation of Car Park Management systems, including ANPR cameras, 4G routers, payment machines, exemption tablets and signage

- Connecting equipment to existing fused spurs/fused carriers to supply power

- Assisting our sales team with site surveys and system designs

- Fault finding when system issues are identified

- Civil works, including installation of cable ducting, installation of payment machine bases, installation of camera/signage poles

- Completion of relevant job sheets and paperwork

Requirements

- A full 5-year employment checkable history

- Full driving licence - essential

- Previous industry related experience is essential

- Previous experience of car park management solutions is desirable

- Qualified electrician highly desirable

- Valid ECS card desirable

- Valid IPAF licence desirable

- Understanding of safe systems of work

- Problem solving abilities

- Excellent organisational skills

- Excellent IT Skills & Computer Literacy

- Basic understanding on networking

- Excellent communication skills

Benefits

- Company vehicle

- Premier Inn card for business travel

- Access to a range of nationally recognised courses to help further your career, via the Anchor Academy

- Supplier specific training as required

- Auto Enrolment Pension

- Stream - access to pay as you earn it

- Full uniform provided

- Free Employee Assistance Programme 24/7 including access to counselling

- Hospital Saturday Fund

- Reward and Recognition awards

What’s Next?

If you would like to be considered for this position, APPLY NOW and we will be in touch.

Other companies may call this role: Technical Support Engineer, Field Service Engineer, Technical Engineer, Service Engineer, Systems Engineer, Engineering Support Engineer, Technical Operations Engineer, Technical Field Engineer, Customer Support Engineer (Technical), Infrastructure Support Engineer, Technical Solutions Engineer, Maintenance Engineer, Technical Delivery Engineer, Product Support Engineer, Installation Engineer

Within commutable distance of: Manchester, Liverpool, Chester, Warrington, Salford, Preston, Lancaster, Blackpool, Blackburn, Burnley, Bolton, Wigan, Stockport, Oldham, Rochdale, Bury, St Helens, Widnes, Runcorn, Ellesmere Port, Crewe, Macclesfield, Altrincham, Chorley

If you don’t live in the North West but can commit to frequent travel across the UK, you may also be based in one of the following locations: London, Birmingham, Manchester, Glasgow, Liverpool, Leeds, Sheffield, Edinburgh, Bristol, Cardiff, Newcastle upon Tyne, Belfast, Nottingham, Leicester, Coventry, Bradford, Southampton, Portsmouth, Wolverhampton, Derby

Apply Here - https://anchorgroupservices.zohorecruit.eu/jobs/Careers/73563000005977285/Technical-Services-Engineer?source=CareerSite

Times 24 is looking for a commercially driven Senior Acquisition Manager to lead the identification, negotiation and delivery of new car park opportunities across the UK. This is a highly sales-focused role where you will be responsible for building a strong pipeline, converting opportunities, and driving revenue growth through new site acquisitions.

You will operate in a fast-paced environment, using flexible and proactive sales strategies to secure new business. Working closely with Commercial Profit Managers, Commercial Profit Executives and site opening teams, you will play a key role in expanding the Times 24 portfolio and delivering against ambitious growth targets.

This is a target-driven role with KPI expectations linked to pipeline development, site acquisition and successful openings, supported by an associated commission structure.

Key Responsibilities

- Proactively identify and secure new car park opportunities across the UK

- Drive the full sales cycle from lead generation through to conversion and site opening

- Deliver against acquisition targets and contribute to overall business growth

- Build, manage and maintain a strong pipeline of qualified opportunities

- Develop and execute strategic sales plans to maximise acquisition potential

- Negotiate commercial terms with landlords, partners and stakeholders

- Collaborate with internal teams to develop compelling customer and market propositions

- Monitor competitor activity and use market intelligence to inform sales strategy

- Work closely with Commercial Managers to ensure opportunities convert successfully

- Provide accurate weekly pipeline reporting and monthly forecasting

- Manage multiple opportunities at varying stages of the sales cycle

- Analyse performance data to drive decision-making and prioritise high-value opportunities

- Support the successful mobilisation and opening of new sites in line with KPI expectations

About You

- A highly motivated, results-driven sales professional

- Strong commercial awareness with a focus on revenue growth

- Proven ability to build and convert a sales pipeline

- Confident negotiator with excellent stakeholder management skills

- Able to work independently while collaborating across teams

- Flexible and adaptable approach to meet business demands

- Excellent communication and relationship-building skills

- Strong attention to detail and organisational skills

- Knowledge of parking operations or property acquisition (desirable)

- Full UK driving licence required

Skills & Experience

- Proven track record in sales, acquisition or business development

- Strong customer and client relationship management skills

- Excellent negotiation and influencing abilities

- Commercial and financial acumen

- Ability to manage multiple opportunities and priorities

- Proactive problem-solving and opportunity identification

- Data-driven approach to pipeline and performance management

What we offer:

- Competitive Package: £45,000 base salary + £5,000 car allowance.

- Commission Structure, with a first year OTE of £15k+ on top of base

- Reward & Recognition Program: Your efforts won't go unnoticed.

- Free or Discounted Parking: Your car deserves a good spot too!

- Work-Life Balance: Fantastic work-life balance in a supportive environment.

- Continuous Development: Ongoing training, coaching, and development in a helpful and encouraging environment.

- Pension Scheme: Employer contribution to your pension scheme.

Location - South East London (SE1)

Apply Here - https://www.totaljobs.com/job/senior-acquisition-manager/times24-uk-limited-job107179096

Are you a proactive and commercially minded sales professional looking to make a real impact?

We’re looking for a Business Development Executive to help drive the expansion of our Short-Term Management (SMC) contracts and grow our commercial property portfolio.

This is an exciting opportunity to play a key role in identifying new commercial partnerships, building strong client relationships, and directly contributing to our strategic growth targets.

This position will involve business development activity in a patch that covers the South of the UK. The ideal applicant will be based between Birmingham and Southampton, with the ability to travel across this area.

About the Role

As a Business Development Executive, you’ll manage the full lifecycle of new business opportunities, from lead generation and research through to proposal development and contract completion.

You’ll work closely with our Business Development Manager and wider Commercial team to secure new sites and partnerships across a diverse client base, including:

- Supermarket chains

- Leisure centres

- Pub & restaurant groups

- Hotels

- Healthcare providers

- And other organisations operating car parks outside of the traditional parking sector

What You’ll Be Doing:

- Identifying and developing new short-term management opportunities

- Researching and engaging prospective clients to understand their needs

- Creating compelling, high-quality sales proposals that showcase the business' value

- Managing and progressing opportunities through every stage of the sales cycle

- Maintaining an active, accurate sales pipeline using CRM systems

- Supporting larger or more complex commercial opportunities alongside the BDM

- Preparing pipeline updates, reporting data, and proposal documentation

- Representing the business professionally at meetings, site visits, and networking events

- Ensuring smooth handovers of new contracts to operational teams

- Contributing to the continuous improvement of sales processes and materials

What we’re Looking For:

You’ll be someone who thrives in a fast-paced commercial environment and enjoys building relationships that turn into results.

You’ll bring:

- Experience in business development, sales, or account management (ideally within a commercial, property, or service-led industry)

- Confidence presenting solutions to stakeholders at all levels

- Strong organisation skills and the ability to manage multiple opportunities

- A proactive, target-driven mindset

- A collaborative approach and ability to work cross-functionally

- A genuine customer-first attitude

- Excellent communication and negotiation skills

- Strong commercial awareness and understanding of opportunity value

- High attention to detail in proposals and documentation

- Proficiency in Microsoft Office and CRM systems

- Resilience, initiative, and the drive to seek out new opportunities

What We Offer:

- Competitive Package: £30,000 base salary + £5,000 car allowance.

- Commission Structure, with a first year OTE of £5k+ on top of base

- Reward & Recognition Program: Your efforts won't go unnoticed.

- Free or Discounted Parking: Your car deserves a good spot too!

- Work-Life Balance: Fantastic work-life balance in a supportive environment.

- Continuous Development: Ongoing training, coaching, and development in a helpful and encouraging environment.

- Pension Scheme: Generous employer contribution to your pension scheme.

Location - Southampton (SO14)

Apply Here - https://www.totaljobs.com/job/field-sales-executive/times24-uk-limited-job107167050

We are continuing to expand both our teams and the markets we operate in. As part of this growth, we are seeking an experienced Change & Transformation Manager to lead organisational change initiatives and drive strategic transformation projects.

The Change & Transformation Manager will play a pivotal role in fostering a culture of continuous improvement and innovation across the organisation. Partnering with key stakeholders and developing strong relationships is at the heart of being able to achieve optimal compliance and an operationally efficient business.

This role will be based in Exeter, but may require travel to our other offices in the South West from time to time.

Duties:

- Understand end to end company strategy and help project manage the strategic objectives across all departments

- Act with a continuous improvement mindset to look for processes in the business that need adapting or updating and work with department leaders to ensure they are implemented

- Attend key business governance meetings to provide a cross functional view of process and compliance to ensure the business is connected and not siloed

- Build structured change management projects for new or updated processes, including clear communication, sponsorship, and training plans using change management frameworks such as ADKAR

- Work with senior leadership and HR to provide direction to people managers to help them lead their teams through transitions, including managing resistance

- Help create and deliver any training programs to support process change and compliance.

- Oversee a team of cross functional ‘compliance ninjas’ who volunteer their time to support process improvement – motivate them and use their input to define the next set of improvement areas to work on

- Participate in ISO audits and improvement projects where there is non-compliance or risk identified

Requirements:

- Experience leading businesses through change with strong interpersonal skills to influence stakeholders and lead teams through ambiguity

- Proficiency in managing the end-to-end lifecycle of a project, including stakeholder management, reporting and communications

- Experience and success working across multiple teams and processes, whilst understanding motivations and priorities to work together to achieve improved ways of working

- Ability to analyse data and decide appropriate metrics

- Empathetic approach to influence and shape change to foster a positive culture

Desired:

Certifications: 

- PM qualification, such as PMP (Project Management Professional) or PRINCE2

- Specific change-specific training such as ADKAR or APMG

- Experience with the following applications: Hubspot, Zendesk, Confluence, ClickUp

Find out more: https://unity5.com/company/careers/

This is an exciting opportunity to lead and elevate a well-established and fast paced outsourced services operation across multiple offices in the South West, guiding experienced Processing Experts and Contact Centre teams into their next phase of performance and growth.

The Head of Outsourced Services will inspire a culture of accountability, pride and continuous improvement, ensuring outstanding service delivery for our local authority parking and permit customers. With clear performance visibility and strong people leadership, they will empower teams to perform at their best while driving measurable improvements in efficiency and customer experience.

We are seeking a leader who believes improvement starts with people, but who is equally confident in challenging legacy practices and delivering meaningful, lasting change.

Responsibilities include:

- Create and maintain the business proposition for a business processing service, including the service outline, SLAs, benefits and pricing that can be used in tenders.

- Participate in the bid review process to ensure the right services are included in any new or cross sell opportunities with customers. 

- Manage quotes and invoices for customers wishing to use the BP team services.

- Meet with the customer during implementation to explain the service to be provided and how updates will work after launch

- Work with our implementation team on new projects wherever there is impact or cross over with business processing teams to ensure the project goes smoothly and teams are ready to pick up the work at go live.

- Ensure there is a clear contract of work and expectation for each customer who uses the service.

- Deal with escalations or complex issues that the team are unable to handle.

- Use data to drive continuous process improvement, looking for ways to be more cost efficient in line with company goals.

- Understand and manage income and cost of the department, constantly looking for ways to improve the bottom line.

Requirements are:

- Proven experience in business process outsourcing

- Strong understanding of outsourcing strategies, processes, and best practices.

- Excellent negotiation and contract management skills.

- Ability to analyze data, identify trends, and drive process improvement.

- Strong leadership, communication, and decision-making skills.

- Knowledge of regulatory requirements and industry standards.

- Experience in managing risks and resolving issues.

- Experience of working in public/private parking sector would be advantageous

To apply for this role, please submit your CV and a covering letter to hr@unity5.com