Position

We are looking for an experienced Electrician to be accountable for all electrical installations at each of our sites across the United Kingdom. You will perform routine inspections and diagnostics, identify electrical issues and troubleshoot problems. You will be testing electrical systems using specialised tools to ensure proper functioning and safety. The successful applicant will need to be able to respond and address electrical failures or malfunctions.

Responsibilities and Duties

· Diagnose and address functionality and safety issues.

· Design and install indoor and outdoor electrical control, wiring, and lighting systems relating to ANPR, Car park Lighting, Parking Machines and other associated equipment.

· Inspect and test electrical systems, including circuit boards on our own and clients electrical systems.

· Stay apprised of revisions to relevant building and safety regulations.

· To ensure all ANPR installations have the necessary circuitry in place prior to any installation taking place from Engineers.

· To resolve all electrical issues at sites as requested.

· To ensure our clients always receive a personable and quality service.

· To ensure all work carried out is of high-quality standard.

· To follow safe working procedures and operating procedures.

· Adhere to safety protocols and maintain a clean and organised work environment.

· Keep up-to-date with industry advancements and participate in professional development opportunities.

Requirements

Who you are

· A qualified electrician with a minimum of 5 year’s experience working in a similar role

· Someone who is prepared to travel the UK to carry out installs but to also investigation and resolve electrical issues at sites

· Able to work at heights up to 3 metres

· Should have a full UK driving licence

Essential Qualifications:

· Hold an NVQ Level 3 in Electrotechnical Installations such as C&G 2365 Level 3 or 2330 or equivalent

· Hold Level 3 Award in the Requirements for Electrical Installations BS:7671:2018

· Fully qualified 18th Edition IEE regulations and 2383-th Edition Update

Other information

Salary: £38,000 - £45,000 per annum, depending on experience

Location: The ideal candidate will be based in London and willing to travel the UK to visit sites

Benefits:

· Incremental holiday increases to recognise long service

· 2 volunteering days a year

· Wellness hub

· Perkbox benefits platform

· Employee Assistance Programme - 24/7 confidential, independent and professional counselling

· Cycle-to-work scheme

· Regular team/company socials

· Team events from breakfasts for charity, social drinks in your local office location to book clubs, environmental initiatives, and lunch and learns.

Additional Information

· Our selection process is as follows: Application – Competency Based Interview

· You must be able to legally live and work in the UK

· The postholder will be required to travel across the United Kingdom to attend our sites

The Agena Group are proud to be part of the Disability Confident scheme. We are committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format, or if you have any questions about the recruitment process, please contact recruitment@agenagroup.com

To apply for this role, please email your CV to recruitment@agenagroup.com

(No agency speculative contact - thank you)

Alliance Parking UK is a leading provider of Parking Management Services throughout the UK, with a range of clients from Private Landowners to Parish and Town Councils.

We have experienced exceptional growth in recent years. As such, we are looking to restructure the business to ensure that the needs and expectations of our clients are exceeded efficiently.

POSITION AVAILABLE

We are recruiting an Operations Manager for the Southwest region of the UK, which currently includes Cornwall and South Wales.

ROLE DESCRIPTION

The successful candidate will be responsible for the day to day running and growth of the business in this region, working directly under the MD/CEO.

We have regional offices in St Columb Major (Cornwall) and Swansea; therefore, we are accepting applicants from these areas as we would be happy for them to be based at either location.

There is also scope for us to open a new regional office in other towns/cities located in the Southwest if the successful applicant is in a position to bring new business from another area with them e.g. Plymouth, Exeter, Bristol, Cardiff etc.

The successful applicant will be required to travel throughout the region periodically, which may require an overnight stay.

Duties to include, but not limited to:

• Manage the growth and success of the business in this region.

• Plan and implement daily operations.

• Recruit and manage an industry leading team of Enforcement Officers, Security Officers, Administrators and Maintenance personnel.

• Monitor staff performance to ensure that efficiency and productivity are maximised.

• Review current procedures in place to identify where improvements can be made.

• Where necessary, provide cover for the various roles of the team in the event of absences and shortfalls in staff levels.

• Liaise directly with the MD/CEO and other regional managers.

• Work overtime when the role dictates.

• Provide out of hours telephone support to the team on an ad-hoc basis.

• Cash handling / Banking.

ESSENTIAL SKILLS / EXPERIENCE

• Previous experience in a similar position (not necessarily in this industry).

• Proficient in Microsoft Word and Excel.

• Proficient in email and letter writing skills, as you will be corresponding with existing clients and submitting proposals to potential new clients.

• Confident and an excellent communicator, as you will be meeting with clients and potential new clients.

• Must be able to demonstrate that you are experienced (and thrive) in a KPI focused position as this is not your typical 'turn up then go home' type of position.

• Experienced in procurement and working to a budget.

• Basic accounting skills.

• Have an eye for detail, with the ability to record data accurately.

• Experienced in handling customer complaints.

• A full driving licence is essential.

DESIRED SKILLS / EXPERIENCE (not essential)

• Experience in Sales / Business Development.

• Experience in the Security / Enforcement Industry.

• Experienced working to ISO 9001 standards.

• Basic DIY / Maintenance skills.

PERSONAL REQUIREMENTS/BEHAVIOURS

• Energetic and dedicated; with a desire to excel in the role.

• Willing to go 'above and beyond' when necessary.

• Resourceful with excellent problem-solving skills.

• Happy to work on your own using your initiative.

• Remain calm under pressure and when facing difficult situations.

• Be of smart appearance.

SALARY

Basic pay rate is negotiable depending on experience, plus there is a commission-based bonus.

TO APPLY

Please send a cover letter and CV to vacancies@alliance-parking.co.uk

Company Description

The Agena Group was formed in 2019 as a UK based multi-disciplinary company. We specialise in parking and software solutions.

Our mission is to disrupt industry norms, to innovate, and to provide professional, ethical, customer-focused services.

Agena is run by an experienced and focussed leadership team. We are passionate about the services we provide and making a difference to our clients. We invest heavily in our people to provide them with opportunities for growth and development, with dedicated programmes designed to help our employees fulfil their true potential.

Agena takes pride in the quality of solutions that we provide, the expert knowledge of our staff and the strong partnerships we have with our customers. We support our clients with data insights to help make more informed choices about parking assets and looking for opportunities to drive incremental, sustainable, revenue growth.

We’re here to help you think differently about parking.

Position

We are looking for a Bid Manager who wants to work for a market leading organisation, producing winning bids across a diverse range of sectors within the parking industry from the NHS and Higher Education to Retail and Commercial, offering bespoke products and solutions to our clients. This means co-ordinating and producing high-quality, compliant responses to tenders. The role will work with our Business Development, Commercial, Operations and Technology teams to create winning bid responses.

You will be responsible for the end-to-end tender and bidding process on public and private sector opportunities with the aim of presenting the Agena Group (UK Car Park Management, Premier Park and Atria) as the partner of choice and securing profitable contracts which add value to the company income stream.

• Lead the bid strategy

• Ensure all tenders meet internal milestones and submission deadlines

• To lead in the preparation, review and submission of each tender with the Bid Team

• To monitor activity in the market to ensure we maximise our tender potential

• Working alongside/challenging the sales team for win themes and strategies 

• To establish the bid evaluation programme and chair progress review meetings with key stakeholders across the business 

• To increase value through an understanding of customer drivers and targeting suitable proposals

• To identify and employ innovative solutions to add value to each individual bid

• To secure and communicate balanced feedback to improve future bids

• To ensure any terms, conditions and fees are agreed for any third parties (working alongside the commercial team)

• To understand contractual, commercial and legal processes relating to contracts

• To work alongside the Project Manager to facilitate the handover of successful projects to the wider business upon contract award

Who you are

• Have demonstratable bid writing and management experience 

• Approaches situations with an open and curious mind, taking on challenges with an eye for opportunity.

• Ability to take complex problems, simplify them and thinking creatively to solve them. 

• Demonstrates an eagerness to establish a long-term career with the Agena Group.

Salary: £40,000 - £45,000 DOE 

Location: Remote but will require access to our office in either Lancing, Newton Abbot or Stafford

Additional Information

· Our selection process is as follows: Application – Competency Based Interview - Presentation

· You must be able to legally live and work in the UK

· The postholder must be able to travel to external meetings on occasion by the most effective means possible 

What we offer

We know there’s more to life than work – that’s why when you join Agena you’ll get your pick of our amazing company perks through our Perkbox benefits platform. 

You’ll also benefit from:

· Incremental holiday increases to recognise long service

· 24/7 access to The Wellness Hub, an app designed to support your personal wellbeing

· Employee Assistance Programme - 24/7 confidential, independent and professional counselling

· Two volunteering days a year

· Cycle-to-work scheme

· Regular team/company socials

In addition to this our Engagement Committee regularly organise inclusive team events from breakfasts for charity, social drinks in your local office location to book clubs, environmental initiatives, and lunch and learns.

The Agena Group are proud to be part of the Disability Confident scheme. We are committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format, or if you have any questions about the recruitment process, please contact  recruitment@agenagroup.com or contact Rebecca Bawden on 07879 974529

To apply for this role please use this link to upload your CV to our ATS: https://cezanneondemand.intervieweb.it/agenagroup/jobs/bid-manager-40625/en/

WHO ARE YOURPARKINGSPACE?

YourParkingSpace has a mission, to change the way the world parks. We see a world where parking is seamlessly integrated into our journey through the use of smart technology.

From stress-free parking to convenient EV charging, we provide drivers with a seamless experience that saves them money and opens up a world of parking spaces they never knew existed.

For homeowners, businesses, and landlords we provide a comprehensive parking management solution that streamlines operations, maximises utilisation and enhances profitability.

With over 8 million users, and hundreds of thousands of spaces across the UK and beyond, we have been named in The Sunday Times Tech Track 100 as one of Britain’s fastest-growing tech companies and are the UK’s fastest growing direct operator of car parks, strengthening our position as the go-to business for car park operations.

Our recent acquisition by the leading global parking solutions provider, Flowbird, means it is as an exciting time to join us, as we start our next phase of growth!

WHAT YOU’LL BE DOING?

B2B consultative phone conversations with prospective clients

Arrange qualified new client appointments

On-going pipeline growth and management via CRM

Generate new business/revenue in line with company KPI’s & targets

Compose professional email proposals

Presenting tailored technology solutions to match client requirements.

Who We’re Looking For

Preferably B2B sales experience (not essential)

Demonstrable background of exceeding targets

Comfortable working in a targeted highly sales-driven environment

Able to identify revenue opportunities and propose solutions

Natural rapport builder, self-motivated, professional, driven

WHAT’S IN IT FOR YOU?

OTE (commission) of an additional £8k to £15k per annum

24 days annual leave + this increases after 3 years, with one extra day added each year (maximum 3 additional days)

Birthday off

Enhanced maternity and paternity leave

Learning and Development opportunities

Volunteering and fundraising for our chosen charity

Mental health and wellbeing support

Cycle to work and tech scheme

Working in a company where there are no limits! If you work hard and want to achieve big things, this is the place for you.

click here to apply 

Job title: Mobile Enforcement Officer

Salary: Starting rate £30,000 pa* rising to £31,200 after a successful 6 month probationary period

Hours: 40-60 hours per week, more information below

Location: Northampton and surrounding areas 

Contract type: Full time

Accountable to: Patrol Supervisor and Sales Director

Responsible for: No direct reports

Key relationships: Patrol officers, patrol supervisor, sales director, office administration staff

Job purpose: National Parking MAnagement Ltd is a private company that key responsibility is to oversee parking on privately owned land and council owned land. Due to rapid company growth within our company, we have an immediate requirement for Mobile Enforcement Officers to join our busy team. You will be given a list of sites that you will patrol in your allocated area and check vehicles are authorised to be parked on the land. The patrol supervisor will provide a week of training which is fully paid.

Key responsibilities:

· Issue warning or Parking Charge Notices to any vehicle contravening the parking terms and conditions

· Enforce rules in our managed car parks

· Keep the car parks tidy

· Replace signs that are weathered or damaged or inform the office staff if unable to replace

· Act as a car park ambassador on behalf of the company and its clientele

Role requirements:

· Have a full UK manual driving licence for at least 3 years. Please advise us of any penalty points

· Be polite, professional, courteous and approachable

· Show good time-keeping

· Work in reasonable weather conditions

· Good knowledge of smart phones and apps

· Demonstrate good numeracy and literature skills

· Keep calm, stay focused and assertive under pressure

· Be a safe and considerate driver

· Can follow instructions and work within an actively managed environment

What we provide:

· PAYE full-time employment, based on 50 hours per week

This position is on a shift basis, working four or five days out of seven, 40 hours on week 1 and 60 hours on week 2, Monday to Sunday. Shift timings are as follows:

week 1 - 5am to 3pm or 3 pm to 1am

week 2 - 5am to 5pm or 1pm to 1am

every other weekend off, subject to company workload.

Overtime is available based on company needs.

· 28 days paid holiday leave and paid breaks

· Company vehicle, uniform, mobile phone and PPE provided

· Body-worn CCTV camera provided

· Annual and probationary performance reviews

· Company pension scheme

· Promotional opportunities

· Team building events

· Employee of the Month & Year based on ticket sales

References are required.

UK CPM is part of the Agena Group. With over 14 years of experience, UK Car Park Management are the fastest growing parking management company within the industry, offering a nationwide coverage.

We currently manage over 9000 sites, with in excess of 2000 clients, proudly working alongside some of the UK's most prestigious organisations.

We’re working hard to raise standards within the parking industry, and to promote regulatory compliance.

The Job

This patrol role is to cover sites in Bristol, Bath and Cardiff.

Your focus will be delivering front-line service, issuing Parking Charge Notices to vehicles that are not adhering to on-site rules within private land car parks. You will be patrolling up to 20 car park sites in your shift. You could be driving up to 100 miles a day.

You will be driving between the car parks and actively patrolling each site checking each vehicle. We will train you on the site rules and the equipment used.

Experience in a similar role is desirable however not essential as we provide training, guidance and support every step of the way. If you are good at liaising with the public, have worked to targets, have been doing driving jobs, security or patrol work and can stay calm when needed, then this could be for you.

We encourage a positive and collaborative environment where people engage with one another regularly. You will be supported by our Team Leaders and Managers.

Induction and training are provided, including H&S and conflict resolution training. You will receive a uniform and the equipment required to do your job.

The Pay

The salary is:  £23,795.20 per annum. There is also a bonus scheme linked to performance.

Mileage is paid at 0.25p per mile through expenses.

The Shifts

Shift times are 6am -2pm and 2pm - 10pm. Weekend availability is required as this is a busy time. All shifts will part of your rota so full flexibility is required.

The Location:

This role will require travel from your home address to patrol sites in Bristol, Bath, and Cardiff.

You

If you love working outside and excel at communicating with the public, then this active role could be for you.

Due to the locations of the car parks, you must:

• have your own car

• have a valid licence

• be willing to get business insurance on your policy to use the car for work

• enjoy driving as it will be a big part of your day!

Please note that we are unable to accept applications from under 18's due to Health and Safety requirements for this role.

Other information

Retention Bonus

We are offering a retention bonus of £500 across your first 6 months.

(£200 will be paid on completion of month 3, and a further £300 at month 6 on full completion of performance reviews, subject to satisfactory performance in line with the role requirements. Full T&Cs apply and will be given in writing once you start with the company.)

The Agena Group are proud to be part of the Disability Confident scheme. We are committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format, or if you have any questions about the recruitment process, please contact recruitment@agenagroup.com

To apply for this role please upload your CV to the recruitment system using this link: https://cezanneondemand.intervieweb.it/agenagroup/jobs/mobile-car-park-warden-36448/en/

Company Description

UK CPM is part of the Agena Group. With over 14 years of experience, UK Car Park Management are the fastest growing parking management company within the industry, offering a nationwide coverage.

We currently manage over 9000 sites, with in excess of 2000 clients, proudly working alongside some of the UK's most prestigious organisations.

We’re working hard to raise standards within the parking industry, and to promote regulatory compliance.

The Job

Your focus will be delivering front-line service, issuing Parking Charge Notices to vehicles that are not adhering to on-site rules within private land car parks. You will be patrolling up to 20 car park sites in your shift. You could be driving up to 100 miles a day in the SE London area.

You will be driving between the car parks and actively patrolling each site checking each vehicle. We will train you on the site rules and the equipment used.

Experience in a similar role is desirable however not essential as we provide training, guidance and support every step of the way. If you are good at liaising with the public, have worked to targets, have been doing driving jobs, security or patrol work and can stay calm when needed, then this could be for you.

We encourage a positive and collaborative environment where people engage with one another regularly. You will be supported by our Team Leaders and Managers.

Induction and training are provided, including H&S and conflict resolution training. You will receive a uniform and the equipment required to do your job.

The Pay

The salary is: £24,856 per annum in the Greater London area. There is also a bonus scheme linked to performance against targets.

Mileage is paid at 0.25p per mile.

The Shifts

Shift times are 6am -2pm, 2pm - 10pm and evenings; 5pm -1am, 6pm - 2am or 7pm – 3am. Weekends availability is required as this is a busy time.

All shifts will part of your rota so full flexibility is required.

The Location:

This role will require travel from your home address to patrol sites across SE and BR postcodes in London. 

You

If you love working outside and excel at communicating with the public, then this active role could be for you.

Due to the locations of the car parks, you must:

• have your own car

• have a valid licence

• be willing to get business insurance on your policy to use the car for work

• enjoy driving as it will be a big part of your day!

Please note: we are unable to accept applications from under 18's due to Health and Safety requirements for this role.

Retention Bonus

We are offering a retention bonus of £500 across your first 6 months.

(£200 will be paid on completion of month 3, and a further £300 at month 6 on full completion of performance reviews, subject to satisfactory performance in line with the role requirements. Full T&Cs apply and will be given in writing once you start with the company.)

The Agena Group are proud to be part of the Disability Confident scheme. We are committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format, or if you have any questions about the recruitment process, please contact recruitment@agenagroup.com

To apply for this role please upload your CV to the recruitment system using this link: https://cezanneondemand.intervieweb.it/agenagroup/jobs/mobile-car-park-warden-36831/en/

Job Title: Onboarding Team Lead

Are you ready to join an innovative tech scale-up that's transforming the parking industry? This company has already made a significant impact on the market and is now looking to expand its team further. They use cutting-edge ANPR (Automatic Number Plate Recognition) software to provide a free-flow, zero-touch parking product, offering seamless tech solutions for both parking sites and drivers.

Position Overview:

This company is seeking an Onboarding Team Lead with strong project management skills to join a dynamic team. As the Onboarding Team Lead, you will play a pivotal role in ensuring the successful onboarding of clients and collaborating with internal and external stakeholders.

Key Responsibilities:

• Lead and coordinate multiple go-live projects concurrently.

• Utilise project management skills to streamline processes.

• Collaborate with cross-functional internal stakeholders, including Sales, Tech Ops, and Client Services, to ensure seamless onboarding.

• Onboard clients effectively and maintain excellent relationships with external stakeholders.

• Manage back-office and tech configuration processes to support client onboarding.

• Utilise Jira for ongoing site maintenance.

What’s On Offer:

Hybrid Remote Working: Enjoy the flexibility of working remotely with just one day every fortnight in the office.

Work-Life Balance: They understand the importance of work-life balance, offering flexibility for child care and appointments.

Autonomous Environment: Thrive in an environment where results are valued, granting you the autonomy to excel.

Team Focus: Join a close-knit team and indulge in a free team lunch every Monday, along with monthly socials.

Growth Mindset: Immerse yourself in an exciting, growth-minded scale-up environment, where you can make a real impact.

Don't miss out on this fantastic opportunity to be part of a pioneering company in the parking technology space. Apply today to shape the future of parking or contact us for further information.

To apply for this position, please submit your resume detailing your relevant experience to Emily.bode@amberresourcing.co.uk. 

This company look forward to welcoming a proactive and dynamic Onboarding Team Lead to the team!

Post Title: Parking Enforcement Manager 

Grade: ME15 

Division/Section: Parking Services/Public Protection 

to apply click here

Location: Merton Civic Centre, Morden 

Responsible to: Head of Parking Services 

Responsible for:  

Deputy Parking Enforcement Manager X 2 

Civil Enforcement Supervisor X 4 

Civil Enforcement Officer x 41 

Control Room administrative Assistant X 2 

Senior Parking Technical Officer X 1 

Parking Technical Officer X 2 

MAIN PURPOSES  

1. To provide a high quality parking enforcement service with the core 

goals of reducing congestion, bus journey times and pollution across 

the Borough.  

2. To develop and implement a strategy for a coordinated approach to 

Automated Number Plate Recognition (ANPR) foot patrol parking 

enforcement for Merton council, its partners and clients, providing 

sustainability, exploiting economies of scale, to provide a cost efficient 

and effective service. 

3. To manage the Parking Enforcement Team and Public Space 

Infrastructure Team. 

4. To manage the Council’s Civil Enforcement functions, ensuring the 

maintaining a high level of technical and professional standards, 

compliance with legislation, Council policies and procedures, and a 

workforce development and training strategy. 

5. To define and effectively monitor performance of the Civil Enforcement 

and Public Space Infrastructure teams, reporting to senior managers 

and elected members on performance outcomes. 

6. To manage the team responsible for the maintenance of pay and 

display machines and for erecting parking bay suspension signs. 

7. To manage the contracts for the maintenance of pay and display 

machines and cashless parking. 

8. To manage the Council’s car parks, ensuring they are maintained to a 

high standard. 

9. To set out and implement a programme of works for 

the refreshing of markings and signs both on street and 

in car parks 

10. To make recommendations to the Finance Manager regarding the 

budgets allocated to each area of responsibility.  

11. To formulate Parking enforcement policy and guidance. 

12. Responsible for identifying and implementing new revenue streams 

around Parking locations 

13. To be responsible for carrying out site visits, and give guidance to 

businesses, trading estates and LBM sites around the Borough on 

parking enforcement on private land using foot patrols. 

14. Carry out regular site visits to view existing and proposed locations 

parking enforcement cameras, to make recommendation in line with 

legislation particularly the Information Commissioners and Surveillance 

Commissioner guidance. 

15. To contribute to the management of the Division and Department, 

including departmental and corporate initiatives and priorities. 

16. To engage in active partnership with other council services, Safer 

Merton, police, LFB, Housing associations’ Community Safety Officers 

and Wardens, local business and residential communities. 

17. To have a positive impact on the effect of reducing traffic congestion, 

improving bus journey times and reducing pollution and to bring added 

value to services delivered by council departments and other partners. 

18. To deputise for the Head of Service  

MAIN DUTIES AND RESPONSIBILITIES 

1. To provide effective and efficient management on all matters directly 

relating to the duties of the post holder. 

2. To lead on and advise the Head of Parking Services in reviewing 

operational procedures or organisational arrangements in response to 

changing work priorities, council policies or legislation, including best 

practice, and inform them on progress, performance and 

income/expenditure. 

3. To plan, supervise and monitor the provision of operational resources 

and related equipment for the needs of parking Services. 

4. Responsible for drafting, publishing and maintaining on-line 

documents for public access concerning the issue of Penalty Charge 

Notices (PCNs) with all documents conforming to the legislation as 

laid down by Parliament in line with the Government and Councils 

transparency policy.  

5. To manage and motivate staff of the section, coordinate work 

programs and be responsible for the quality and standards of work.   

6. To ensure effective monitoring of staff performance, including carrying 

out 1-2-1s, staff appraisals and monitoring sickness levels, taking the 

necessary appropriate action in accordance with departmental & 

corporate policies and procedures. 

7. To ensure that equipment and vehicles required to effectively 

undertake civil enforcement are procured and maintained in 

accordance with standing orders and the relevant council policies and 

procedures. 

8. To ensure that support and counselling is provided for staff that have 

been affected by incidents when carrying out their duties. 

9. To act as the council’s lead in attending adjudications, court or similar 

hearings as required and to give expert evidence, and where 

appropriate brief the head of section, division or directorate regarding 

the outcomes of key decisions. 

10. To deputise in the absence of the Head of Parking Services with 

Members, Chief Officers and consultants on a range of issues 

including complex projects related to the programme of work, making 

decisions on variations to work and authorisation of payments.  

11. To advise Senior Managers, Elected Members and others in respect 

of the work of the team, respond to complaints received from the 

public and elected Members and provide advice on civil enforcement 

to other departments/elected members /other stakeholders as 

required. 

12. To supervise and review procedures to ensure they are carried out 

accurately and that all required documentation and other records for 

despatch and processing are processed according to procedures. 

13. To manage the issuing of PCNs (Penalty Charge Notices), accurate 

completion of witness statements and other reports as required, 

including updating the management and contravention database 

system. 

14. To be responsible for managing the section’s involvement with 

partners such as the All England Lawn Tennis Association and Ride 

London. 

15. To participate in other multi-agency groups on behalf of the parking 

enforcement services, ensuring regular attendance. 

16. To use office technology as required. 

17. To support the Customer Relations Manager by collating data and 

drafting sections of responses for complaint, enquiry letters, Freedom 

of Information (FOIs) and Data Protection / Subject Access Requests 

(SAR). 

18. To carry out all duties and responsibilities in accordance with the 

council’s corporate policies and practices on customer care, equal 

opportunities, Disability and Discrimination Act, Human rights and 

Data Protection. 

19. To ensure that corporate and departmental health and safety policies 

are implemented at all times and to raise any concerns regarding their 

operation or any other Health and Safety matters with the appropriate 

line management. 

20. To carry out any other duties in accordance with the grading of the 

post as required by the Council.    

LONDON BOROUGH OF MERTON 

ENVIRONMENT, CIVIC PRIDE AND CLIMATE DEPARTMENT 

PERSON SPECIFICATION 

Knowledge/Qualifications 

1.1 Extensive knowledge of current legislation and government guidance 

relating to the civil enforcement of parking and traffic regulations and the 

deployment and use of ANPR cameras for enforcement, including: 

• Traffic Management Act 2004 

• Road Traffic Regulation Act 1984 

• London Local Authorities Act 1996 

• London Local Authorities and Transport for London Act 2003 

• Traffic Signs Regulations & General Directions 2002 

• Data Protection Act 1998. 

• All associated statutory instruments, guidance and policies  

1.2 Understanding of the Member/Officer relationship in the context of the 

role. 

Skills/Abilities 

2.1 Excellent IT skills including the use of Microsoft Office and the 

willingness and ability to learn new software packages. 

2.2  Ability to communicate effectively both orally and in writing with people at 

all levels of the organisation.  

2.3 Ability to work proactively and to organise a personal workload to meet 

competing demands and tight deadlines. 

2.4 Ability to develop productive and collaborative working relationships with 

officers/members and other stakeholders. 

2.5    Ability to manage car park operations including maintenance 

2.6  Ability to manage the team responsible for the maintenance of pay and 

display machines and erection of parking bay suspension signs. 

Experience 

3.1 Experience of managing a Civil Enforcement team 

3.2 Experience of partnership working with Police and stakeholders. 

3.3 Experience of planning, effectively managing and monitoring projects 

and programmes of work. 

3.4 Experience of developing, implementing and effectively monitoring new 

initiatives 

3.5 Experience or ability to draft and present reports for Cabinet, Corporate 

and Department Management Teams (CMT/DMT) and other similar 

meetings. 

3.6 Experience of managing change within a local authority service or 

similar. 

3.7 Experience of and ability to effectively manage and improve performance 

through the use of Key Performance Indicators (KPIs) dashboards and 

other management information tools. 

Other considerations 

4.1 A DBS level is required as part of the recruitment process. 

Equal Opportunities 

5.1 Knowledge of and commitment to the Council’s Equal Opportunities 

policy, and an ability to implement this within the department and to 

ensure that it is reflected in the delivery of services.