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IPC Annual Conference 2017

The IPC Annual Conference & Dinner (Black Tie)

Thursday 2nd November 2017 - Nottingham

09.30 - 10.00 Registration
Morning session: Inspiration Suite 1
10.00 - 10.30 Welcome address
  • IPC Accredited Trade Association developments
  • Parking Industry developments inc. Parking ‘Code of Practice’ Bill
Will Hurley - CEO & Charles Clowes - COO
10.30-11.00 General Data Protection Regulation (GDPR)
  • Prepare or face fines of 2-4% of global turnover and the risk of prosecution
  • IPC GDPR training course launch
Richard Syers – Information Commissioners Office (ICO) & Charles Clowes
11.00 - 11.20 Coffee break
11.20 - 11.40 The IPC Steering Committee
  • IPC vision, values and purpose
Steering Committee
11.40 - 12.00 IPC’s Consumer Champion - Helen Dolphin MBE
People’s Parking Accreditation - an IPC endorsed accreditation
Helen Dolphin - Director of People’s Parking & Charles Clowes
12.00 - 12.30 Electric Vehicle’s, charge points & the Automated & Electric Vehicles Bill
  • Industry overview & the Automated & Electric Vehicles Bill
  • The EV Revolution - Key things to think about
  • The benefits of EV charge points
OLEV (Office for Low Emission Vehicles)
POD Point
12.30 - 13.30 Lunch
Afternoon session
13.30 - 14.00:
Inspiration Suite 1
Operator forum – Steering Committee lead discussion

Three core discussion topics
13.30 - 13.45: Members concerns and problems
13.45 - 13.50: What training do members want support with / developed?
13.50 - 14.00: What membership benefits (using association scale) should be investigated?
Will Hurley & Steering Committee
13.30 - 14.00
Inspiration suite 2
Local Authority / Education sector focus – What support is needed from a Parking Trade Association? Charles Clowes & Fiona Macey – University of York Sustainable Travel and Transport Manager, Graham Titchener – Parking Services Manager City of York Council
14.00 - 14.30
Inspiration suite 1
Adjudication matters – Q&A and review of IAS stats Will Hurley & His Honour Bryn Holloway
14.00 - 14.30
Inspiration suite 2
Blue Badge fraud – how to minimise the impact Paul Slowey – Director BBFI corporate investigations
14.30 - 14.45 Coffee break
14.45 - 15.15 Emerging technologies Ashley Bijster – MD ICES
15.15 - 16.15 Inspirational guest speaker - Adrian is a best selling author and a motivational speaker who will help you get as much out of your organisation as possible. Clips of Adrian can be seen here Adrian Webster
16.15 - 16.30 Closing address – The IPC out look Will Hurley & Charles Clowes
Evening Dinner: 19.30 – 02.00 (Black Tie)

Posted on 10/10/2017 10:17:26

Local Authority - Parking Best Practice Forum

The IPC has established a focus group devoted to the unique challenges of being a local authority parking services provider.

The Local Authority – Parking Best Practice Forum will be an amalgam of the IPC’s extensive knowledge base delivered through a member-centric symposium. Members will gain comprehensive advice, and support, on all relevant areas of law and statutory regulation.

Since members will be encouraged to initiate topics for discussion, it is hoped that this focus group will foster dialogue and debate to the benefit of all participants.

To register your interest, or for further enquiries, please contact charles@theipc.info

Posted on 10/10/2017 08:17:26

Acknowledgement Letter

Posted on 25/11/2016 16:43:49

Training And Development Academy

Our in-house Training and Development Academy is here to equip your workforce with all the tools required for effective enforcement, customer service and legislative compliance.

Upcoming training courses:

1st February – Drafting Signage for Private Land – Macclesfield (half day)

22nd February – Parking Enforcement Officer training – London (all day)

Future dates for courses including:

15th February - Getting Your Business Ready for the General Data Protection Regulation (GDPR) – Macclesfield

22nd February - Getting Your Business Ready for the General Data Protection Regulation (GDPR) – Central London (venue to be confirmed)

To secure your place in any of these courses, please contact vicky@theipc.info

Posted on 25/11/2016 16:43:49

The IPC celebrates continued growth and launches new initiatives - 2016 Annual Conference a “resounding success” -

“It has been an outstanding year for The International Parking Community (IPC) with membership continuing to grow under our new and more expansive identity, new partnerships forged with key organisations and a host of new initiatives underway.”  Speaking to the large audience at The IPC’s 2016 Annual Conference, Will Hurley, Director of the Trade Association, said he was particularly excited that public sector organisations would now have access to the progressive benefits that have proved to be so effective for private sector parking service providers.

“While there will always be distinct requirements and regulations, a convergence of parking standards across the public and private sectors will foster greater consistency and help improve service provision for motorists,” he said.  

“We’ve taken a similar proactive stance in many other areas over the past 12 months.  As well as providing feedback to the DCLG’s consultation paper and incorporating the Surveillance Camera Commissioner’s new Code of Practice into our own Code, we continue to work closely with the DVLA to ensure ongoing improvements in parking provision and practices.  We’ve also worked in partnership with the Citizens Advice Service to ensure all guidance for motorists is always accurate and up to date.  And, we’ve signed an agreement with the British Vehicle Rental and Leasing Association to help streamline their practices and reduce the red tape.”

Mr Hurley referred to the growing stature of The IPC within and beyond the parking industry, as demonstrated by the association’s accreditation under the Alternative Dispute Resolution (ADR) regulations and subsequent praise from the Chartered Trading Standards Institute (CTSI) during the annual audit.  Parking Australia has also confirmed its adoption of The IPC’s service model and supporting software.  And, just a few weeks after its launch, six councils have already joined The IPC’s dedicated new membership scheme for local authorities.  The number of campus and city centre universities signing up to the IPC’s new educational membership scheme also continues to grow.

“We’ve made a lot of progress in a short time,” continued Mr Hurley.  “But we’re constantly listening to members, lobbying and looking to see where further improvements can be made to improve the parking experience of motorists and ensure high service standards are applied right across the parking industry. That’s why we’ll soon be confirming two revisions to our Code of Practice - one will place a cap on any additional charges assigned to an unpaid Parking Charge Notice and the other will introduce a requirement to confirm the address of a motorist prior to pursuing a County Court Judgment for any debt that exceeds 12 months. And we are also launching a Welsh Language Standard that will promote the use of Welsh as a first language and take full account of legislative guidance and the growing footprint of the private parking sector in Wales.” 

Among the many speakers at the Conference, Bryn Holloway, the lead adjudicator of the Independent Appeals Service said that the service was dealing with over 1,200 appeals every month.  He stressed the importance of a fair and straightforward system that focuses on legalities in order to maximise consistency and to strike the right balance between efficiency and effectiveness for the benefit of motorists and car park operators alike.

Tony Porter, the Surveillance Camera Commissioner applauded the initiatives that the IPC were taking and confirmed that the association had provided significant support for the new Code of Practice for surveillance which has particular relevance within the private parking sector due to the growing use of ANPR cameras.  He emphasised ‘the passport to compliance’ that will help private operators to adopt the principles of best practice and to help safeguard public confidence and the integrity of the parking industry.

Chris Wade, Director of the People and Places Partnership, highlighted the importance of understanding the customer journey and customer experience when considering the provision, use, location and pricing of parking facilities in and around town centres. Acknowledging the uncertainties of future demand, he said the key performance measures were quality, cost, convenience and quantity and that new technologies had a vital role to play to ensure flexibility in parking provision and to create opportunities for incentivising the use of peripheral parking facilities.

Helen Dolphin MBE, who has been responsible for setting up a progressive accreditation scheme for car parks, formally unveiled the initiative at this year’s IPC Annual Conference.  She demonstrated the value and effectiveness of such a dedicated approach to help motorists find the most appropriate car park to meet their needs. 

People’s Parking accreditation demonstrates that a car park has good signage and pedestrian routes and is well lit, clean and actively managed.  The scheme highlights car parks with facilities for disabled people, parents with children, electric vehicles and camper vans as well as car parks offering secure cycle parking. It also provides a simple means for identifying those car parks located in the best places for airports, transport interchanges and shopping and where pre-booking and pay-by-phone services are available. 

The Conference was held at Hallmark’s Mickleover Court Hotel near Derby and was followed by a well-attended dinner and dance, with a special fund-raising auction for the event’s two nominated charities.  No less than £4,000 was raised for Becca’s Wish to Walk to support the special healthcare needs of 7-year-old Becca Carey who suffers from cerebral palsy and who requires significant aftercare (not covered by the NHS) following privately-funded surgery in America which will hopefully enable her to walk and lead a more normal and dignified life. In addition, over £3,500 was raised for the North West Air Ambulance charity.

To find out more about the work of The IPC and to discuss becoming a member of the association, visit www.theipc.info, or contact Malcolm Daughtrey at Malcolm@theipc.info or on 07769 332731.

Posted on 15/11/2016 16:29:40

New Focus Group for Higher Education

The IPC would like to announce the formation of the Higher Education - Parking Best Practice Forum. This new membership option is designed to cater for parking personnel within the higher education sector, and the unique challenges they encounter.

The content will be bespoke and tailored to the needs of each University, while drawing upon the IPC’s extensive knowledge and experience.

IPC members, and other interested parties, are invited to join the Higher Education - Parking Best Practice Forum, or attend the launch in Macclesfield on Wednesday 7th February 2018, as a taster session.

To register your interest, or for further enquiries, please contact charles@theipc.info

Posted on 15/11/2016 16:29:40

Press Release - 7th October 2016

The IPC launches dedicated membership scheme for Councils

Following a special forum in August attended by representatives of local authorities across the country, The International Parking Community (IPC) has confirmed the launch of a dedicated membership scheme for parking service providers in the public sector.

This progressive move follows the dramatic growth in membership and results achieved by the IPC since its accreditation as a specialist trade association for the parking industry in 2013. For the first time, local authorities now have access to The IPC’s comprehensive guidance, legal insight, support and service benefits for improving compliance, operational efficiencies and revenue recovery as well as minimising investment risks.

The focus of the new scheme is the provision of effective and prompt solutions to help Councils improve outcomes and service standards, so considerable emphasis is being given to canvassing the opinions and monitoring the evolving priorities of members. This approach will help to ensure The IPC engages fully with those issues and topical developments of greatest interest and concern to Council parking operations. As well as lobbying and thought leadership initiatives, the new scheme will also build on the Association’s close working relationships with Government departments and a wide range of consumer organisations from Citizen’s Advice to The RAC.

“The enthusiasm of those attendees at our special forum in York convinced us that a membership scheme for the public sector would receive widespread support, “ says The IPC’s Will Hurley.

“Evidently, many local authorities would welcome the opportunity to have readily accessible operational and legal insight as well as the proactive support of an independent and accredited association that is committed to helping members deliver the best possible customer service. We have shown that we act on our promises and just how much we go out of our way listen to and act upon the needs of our members. That’s why we’ve had such an immediate impact in helping to minimise confusion, maximise lawful parking practices and providing a responsive, reliable and efficient service for all members. From the very positive feedback we’ve received, we’re confident this new scheme will prove extremely popular with district and borough councils as well as larger unitary, county and metropolitan authorities.”

All Councils joining The IPC before the end of 31st March 2017 will receive free membership for the first 12 months (usually £500) plus vat as well as the opportunity to play an active role in the initial activities and agenda of this important new resource for local government. As well as the opportunity to participate in quarterly discussions concerning on and off-street Council parking facilities, trends and practices, membership benefits also include:

• Regular feedback and specific guidance on topical issues and an evolving regulatory landscape, with the opportunity to provide collective input into prospective new legislation or modification of existing regulations.

• Direct access to The IPC’s ground-breaking online portal offering a wealth of useful materials and constantly updated advice.

• Preferential rates secured for suppliers of key services used by local authorities.

• Access to a dedicated tendering platform that simplifies and improves the efficiency of commissioning services from new suppliers, without compromising the procedural requirements of a formal tender.

• A quarterly newsletter with the latest advice and commentary on key industry topics.

For more information on the benefits and how to join The IPC’s new local authority membership scheme, contact Malcom Daughtrey at Malcolm@theipc.info or on 07769 332731.

Posted on 15/11/2016 16:25:08